Vaishali Dialani

Award-Winning Senior CX Strategist at Konabos / Co-author of Amazon's best selling book CX5

Vaishali is a seasoned customer experience professional with over 8 years of experience in revolutionizing customer interactions in the digital age. Known for her expertise in human-centered design systems for complex digital products, she has led marketing initiatives across advertising, education, manufacturing, healthcare, and fintech industries.

Balancing demanding personal and professional roles as a wife, daughter, and sister, Vaishali's collaborative mindset and ability to understand dynamic relationships enable her to navigate complex situations seamlessly. Her leadership skills shine through in her ability to rally cross-functional teams and deliver outstanding outcomes.

In 2022, Vaishali was recognized as CXPA's emerging leader in the Middle East, reflecting her commitment to continuous learning and professional development. She stays at the forefront of her field by embracing industry trends, innovative technologies, and new methodologies.

As a thought leader, Vaishali has contributed to industry publications, participated in thought leadership discussions, and delivered presentations at conferences and webinars. Her insights have been pivotal in shaping organizational approaches to customer-centricity and digital transformation.

Vaishali is dedicated to elevating customer experience and inspiring the next generation of professionals. Her focus on creating meaningful connections and driving positive business outcomes sets her apart as a visionary leader in the customer experience industry.